"I had the opportunity to speak with Ian tonight about a port we have in process. Even though there was nothing he could do to advance this high priority port for me due to the porting department being closed, we did have a great conversation. I want to commend Ian for his focus on Customer Support and courtesy, not to mention his technical knowledge throughout the entire call."
"The level of communications between the porting teams have been outstanding. I was briefed this morning from one of my employees and was pleased to hear about the level of service we're receiving and how user friendly your portal is."
"My experience with Trichelle was perfect. I don’t think she could have handled these orders any better under the circumstances. She is a Rock star!""
"I just wanted to reach out and tell you what a wonderful job Tyler Weimerskirch is doing! We’re constantly porting in numbers through VoIP Innovations and were having a lot of problems with Jeopardy issues. Our port orders were being spread out across many different representatives and not receiving the attention and follow-up that they needed. Tyler has now taken over all of our port orders and WOW what a difference that has made! He is attentive, responsive and proactive. He is a great asset and credit to your team and our staff looks forward to continuing to work with him."
"I just wanted to follow up with you guys. Matthew is a rockstar! He grabbed my issue by the horns and from the sounds of it, he did everything he possibly could to get what needs to be done in place. He is definitely a go getter and needs to be commended for stepping up to the plate! Thank you guys again!!!"
"I just wanted to drop you a line and let you know that I extremely appreciated the way Denise assisted us with our last port - we had a client who needed it expedited and she worked with PacWest and even their UC (Bandwidth) to get it pushed thru. I can't express how nice it is when porting a number(s) to have someone to call into and check the status. This is one of the main reasons we went with VI as our primary origination carrier."
"Just wanted to take a couple of seconds to let you know what a pleasure it was dealing with Tyler. I had an issue with first porting Canadian numbers to your service and then registering a Canadian 911 address. I have been told by others within your group that, "if the systems says it not portable, it's not portable and there is nothing we can do about that." I explained to Tyler that I had tried 20 or so numbers and none of them could be ported - he took the time, investigated and found that it was an issue in your system and issue was fixed that day. The same with the 911 addresses, he looked into it and got back to me letting me know that it was the difference in our zip codes. That problem was resolved the same day as well. After dealing with these issues for almost 2 weeks (I was ready to cancel your service) it was a real pleasure to deal with someone that really seemed to care."
"Just wanted to tell you thanks soooooooooooooooo much for putting the carrier names in. We love working with you guys!"
"I want to thank you for the level of support I have been provided by your staff. Throughout my 2-1/2 year experience with your company I really have appreciated the efficiency of your support system.I don't want to minimize nor fail to recognize your other staff members that have helped me over this period of time but I must praise Justin Cornish for his exemplary service. He recently has helped me out in several time critical situations in a manner that exceeded my expectations and prior experiences. He provided excellent service, displayed an impressive speed of completion, which was exemplary, and to top it all off, his responses were always positive and concise.I do not know him; never met him; but if I ever get the chance I would hire him.Again, I thank you and your staff."
"I want to mention that the amount of support I am getting from VI on an issue I'm having is over the top and exceptional! I have had more than daily communication with Eric Butler (Dustin Campbell has worked extensively on this issue as well). Eric and I have been working very well together to coordinate testing, replication, attempts at resolution etc.. I wanted you to be aware of my happiness with the VI support team. Especially the proactive attention that Eric has gave, and is giving to this ticket! Even though it is not resolved yet and the resolution is evading everyone, the efforts are strong and appreciated by all parties! With a support staff like you have, your company is in good hands."
"I am so glad Denise [Breide] was able to answer our LSR issue. She literally resolved our matter so quickly and so well and even provided us great light on this situation. Denise is clearly a hero and I can't thank her enough for getting to the bottom of this. VI people, Employee of the Month right here!"
"As a VoIP Innovations customer I'm often calling into support or porting for new features or just to check up on a port request. I love the fact that whenever I call in I feel like I'm talking to a friend and not a drone. VoIP Innovations is personable and it's like inviting your friends over for dinner!"
"My DID Groups, two words: Hell Yeah! Thanks guys for this feature, our financial manager is happier than a kid in a candy store. My DID Groups is working perfectly for us and is a major asset to organizing and reporting making VoIP Innovations more valuable to us."
"It's been a little over a month now and just wanted to provide a little feedback on our onboarding experience. Overall the experience has been very positive. We have ported over 100 numbers and the process was painless and efficient, the voice quality with the Level3 DID's are great and the web interface is excellent. Keep up the great work."
"I just wanted to take a moment to let you know how grateful I am for Heather & Denise in the LNP department. There was a small wholesaler who closed their doors last week with a couple numbers. We know that the emergency ports are never fun but they went the extra mile to make sure that everything went as smoothly as it could."
"I don't have much time for this kind of thing, so I hope you realize how sincere I am when I take the time to write a note in praise of a trade partner's personnel.
With a recent problem, I contacted Jessica Young as the LNP manager for VI. She listened with real interest as I recounted the bizarre situation and stepped up on behalf of VI to get the problem solved. I would guess she in fact furthered our joint cause by documenting an improved means of handling these types of future port-ins which will bring less work to us all and a better end user impression. She presented herself in a very professional manner in the midst of an obviously frustrating situation making a very good impression on behalf of all of VI.
A business is really nothing more than a collection of agreements. Stake holders agree to certain objectives leading to a profit. Employees agree to perform certain defined duties leading to a pay check. The chasm between these two types of agreements often presents the root of a business's failures or successes. Jessica Young presented herself in this situation as a true stake holder who understood the broader scope of our issue. She protected our joint interests at the business objective level rather than the "how do I have the easiest job" level of a simple employee and that is worthy of our admiration. My sincere compliments to Jessica, and to VoIP Innovations for having her on your side."
"Just wanted to give you some feedback on David. If he's not in charge of porting, give him a promotion. We port lots of DID's with lots of different vendors, and David's the rock star out of all of them. Anytime we have any difficult issues with porting (and let's face it, porting is never easy) he always does the deep dive into the issue and gets me the information that I need. The rest of your port team is good, but David is your rock star out there."
"Congrats to VoIP Innovations for the dedicated work on a successful large LNP!!! Huge reflection of your dedication to our joint efforts."
"VoIP Innovations porting team, OMG! You're rock stars!!"
"I hope you are sitting down as you read this, because we are VERY HAPPY with your porting department. The majority of ports FOC in 48 hours or less, usually for a date only 48 to 72 hours later. In fact, we have had numerous ports FOC in 24 hours for the next day! The LNP information flow is terrific. Updates flow from your carriers into the system and to us very quickly, so...good job everyone!"
"When I called in to VoIP Innovations Support, I got Randy Stegner on the line. Long story short, if it weren't for Randy, I believe I would have lost a good client. Randy took the time to allow me to bring a Fonality Support Tech onto the line and between the two of them, they solved the problem. This kind of support is rare. And I will not forget it. I have been in customer service a long time, and I will have to tell you. I hope you are taking care of him; good help is hard to find."
"I just love working with companies like yours! VERY EFFICIENT! Thanks!!"
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